This policy is offered in addition to your statutory rights.
You may return your purchase to Pick & Fix Locksmiths for a refund by obtaining a Customer Return Authorization (RMA) number within 7 days of the delivery date. To obtain a RMA please e-mail your invoice or order number and reason for return using the returns form. Alternatively you may contact our customer service department on 01493 718074.
Please note returns are subject to the following conditions:
1. You must have received a CRA number from our customer service department.
2. The product must be in "as-new" condition, with original packaging and with all manuals and accessories.
3. You will receive a refund excluding the original delivery charge.
4. If delivery was free the outgoing delivery cost will be approximately 15% of the total cost of your order.
5. Special services such as Professional Installation are non-refundable.
Goods shall be returned to Pick & Fix Locksmiths or their named agent. ANY POSTAGE AND PACKING COSTS INCURRED ON RETURNED ITEMS ARE FOR THE BUYERS ACCOUNT AND ARE NON-REFUNDABLE.
Please allow up to 28 days for refunds to be processed and credited to your account.
If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your legal rights. Please email customer services or contact us on 01493 718074 if you feel your purchase is faulty.